Responsible Gaming at cbajji

1. Our Commitment to Responsible Gaming

At cbajji, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We strongly believe that gambling should be an enjoyable leisure activity, comparable to watching a BPL cricket match or playing a casual mobile game. When gambling stops being fun and starts causing harm, it ceases to be entertainment.

cbajji is committed to providing every player in Bangladesh with the tools, information, and support they need to keep their gaming activity healthy and within their means. We invest in responsible gaming technology, train our support team to recognise signs of distress, and maintain clear, accessible policies that put player welfare first.

We also recognise that our platform reaches players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Barisal. Cultural pressures, financial circumstances, and awareness of problem gambling vary widely. That is why cbajji takes a proactive and compassionate approach rather than a reactive one.

2. Age Verification and the 21+ Rule

The cbajji platform enforces a strict minimum age of 21 years. This is not merely a policy — it is actively enforced. During the registration process, all players are required to confirm their date of birth. Before any withdrawal is processed, players must complete our Know Your Customer (KYC) identity verification by submitting a valid government-issued ID such as a National Identity Card or passport.

Any account where we identify or suspect an underage player will be suspended immediately, all pending transactions will be cancelled, and any deposited funds will be returned. We have zero tolerance for underage gambling. If you are aware of a minor using the cbajji platform, please contact us at Telegram @cbajji_support without delay.

We also encourage parents and guardians to use device-level parental control software to prevent minors from accessing online gambling platforms. If children share devices with adults in your household, ensure those devices are password-protected and that online gambling accounts are properly secured.

3. How to Activate Your Responsible Gaming Tools

Activating any responsible gaming tool on cbajji is straightforward. Simply reach out to our support team through Telegram or email and state which tool you would like to activate. Our team operates 24 hours a day, 7 days a week, and will process your request promptly — typically within minutes during peak hours.

• Deposit limits — Tell us your preferred daily, weekly, or monthly maximum deposit amount in BDT. Reductions take effect immediately; increases require a 24-hour review period.
• Session time limits — Specify the maximum number of hours you wish to play per session. You will receive an in-session notification when your limit approaches.
• Time-out — Request a break of 24 hours, 48 hours, 7 days, or 30 days. Your account will be suspended for gameplay and deposits during this window.
• Self-exclusion — Request a minimum 6-month exclusion or a permanent closure. Once active, self-exclusion cannot be reversed before the chosen period expires. Permanent exclusions are irreversible.
• Loss limits — Specify a BDT amount you are comfortable losing within a given time frame. cbajji will prevent further play once the limit is reached.
• Reality check reminders — Request pop-up reminders at intervals of your choice (every 30, 60, or 90 minutes) during active gameplay sessions.

All requests are treated with complete confidentiality. Our support team will never question your reasons for requesting a limit or exclusion, and will never attempt to talk you out of it.

4. Responsible Gambling Principles for Players

Even without activating formal tools, there are straightforward habits that help keep gambling a positive experience. cbajji encourages every player to follow these principles:

• Always set a budget before you start playing and stick to it — treat it the same way you would a budget for going to the cinema or eating out in Dhaka.
• Never gamble when you are emotionally upset, stressed, tired, or under the influence of alcohol. Impaired judgement leads to poor decisions.
• Treat every loss as the cost of entertainment, not as money that needs to be recovered. Chasing losses is one of the most common causes of problem gambling escalation.
• Take regular breaks. Step away from the screen, spend time with family, watch a T20 match, or do something completely unrelated to gambling.
• Keep gambling in proportion. It should be one small part of a balanced life — not a primary activity, a coping mechanism, or a financial strategy.
• Only gamble with money that is genuinely spare — never with rent money, utility payments, school fees, or funds set aside for essentials.
• Be honest with yourself. If you feel you are losing control, act early. The sooner you reach out, the easier it is to regain a healthy relationship with gambling.

5. Getting Help — Contact cbajji Support

If you believe gambling is becoming a problem for you or someone you care about, the most important thing you can do is reach out. cbajji's support team is available around the clock and is trained to handle responsible gaming requests with sensitivity and urgency.