cbajji Privacy Policy

1. Who We Are & How to Contact Us

cbajji ("the Platform", "We", "Us") operates the online casino and sports betting services available at cbajji.onl, targeting players located in Bangladesh. For any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact our dedicated privacy support team:

• Email: support cbajji.onl (plain text — not a clickable link)
• Telegram: @cbajji_support
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

We are committed to responding to all privacy-related enquiries within five (5) business days of receipt.

2. Personal Data We Collect

cbajji collects personal data from you in three main ways: data you provide directly, data generated automatically through your use of the Platform, and data received from third-party service providers. The categories of personal data we collect are described below.

cbajji does not intentionally collect sensitive personal data relating to racial or ethnic origin, political opinions, religious beliefs, health information (other than what you voluntarily disclose for responsible gaming purposes), or biometric data.

3. How We Use Your Personal Data

cbajji processes your personal data for specific, legitimate purposes. We rely on one or more of the following legal bases for each type of processing: performance of a contract with you, compliance with a legal obligation, your consent, or our legitimate interests where these do not override your rights.

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the cbajji Platform.
• Processing deposits and withdrawals: To facilitate BDT transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard and to maintain accurate financial records.
• KYC and fraud prevention: To verify your age (21+), confirm your identity, detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Delivering gaming services: To provide access to casino games, slots, live dealer tables, and sports betting markets, and to record your game and betting history.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible gaming compliance: To monitor for signs of problem gambling, enforce self-exclusion requests, and apply deposit limits or cooling-off periods you have requested.
• Promotions and bonuses: To administer bonus offers, track wagering requirements, and communicate relevant promotions to you — subject to your marketing preferences.
• Platform improvement: To analyse usage patterns, diagnose technical issues, and develop new features that improve the cbajji experience for all players.
• Legal compliance: To comply with applicable laws, respond to lawful requests from authorities, and enforce our Terms and Conditions.

4. Sharing Your Personal Data

cbajji does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy and security standards.
• Identity verification partners: Third-party KYC service providers may receive your identity documents solely for the purpose of confirming your eligibility to use the Platform.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studio partners may receive anonymised or pseudonymised gameplay data necessary to operate their games on our Platform.
• Fraud prevention and security services: Specialist providers that assist cbajji in detecting suspicious transactions, account anomalies, and potential platform abuse.
• Legal and regulatory authorities: Where cbajji is required by law, court order, or regulatory instruction to disclose your personal data, we will comply with such lawful requests.
• Business successors: In the event of a merger, acquisition, or sale of all or part of the cbajji business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party service providers with whom we share personal data are contractually required to maintain the confidentiality and security of that data and to use it only for the purposes for which it was disclosed.

5. Cookies & Tracking Technologies

cbajji uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit the Platform. We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations, so you do not need to reconfigure them on each visit.
• Analytics cookies: Collect anonymised data about how players navigate and use the Platform, which pages are visited most, and where technical errors occur. This data helps cbajji improve the overall player experience.
• Performance cookies: Monitor Platform loading times, server response performance, and session stability to help our technical team identify and resolve issues quickly.

You can control or delete non-essential cookies at any time through your browser settings. Most modern browsers allow you to block or delete cookies from specific sites. Disabling analytics or functional cookies will not prevent you from accessing the Platform but may affect certain personalised features.

cbajji does not use advertising tracking cookies or retargeting pixels that follow you across third-party websites after you leave our Platform.

6. Data Retention

cbajji retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal obligations and legitimate business needs. The general retention principles we apply are as follows:

• Active account data: Retained for the full duration of your account's active life on the Platform.
• Closed account data: Following account closure, core identity and transaction records are retained for a minimum of five (5) years to satisfy anti-money laundering (AML) record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Support correspondence: Retained for three (3) years from the date of the last interaction, to support dispute resolution.
• Technical and usage logs: Retained for up to twelve (12) months in aggregated or pseudonymised form for Platform analytics and security purposes.
• Responsible gaming records: Self-exclusion records are retained indefinitely to prevent circumvention of exclusion requests.

When personal data is no longer required, cbajji securely deletes or anonymises it in a manner that prevents reconstruction or re-identification.

7. Data Security

cbajji implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive account data including passwords (stored as salted hashes, never in plain text).
• Role-based access controls ensuring that cbajji staff can only access personal data that is necessary for their specific job function.
• Regular security assessments and vulnerability testing of the Platform infrastructure.
• Automated fraud detection systems that monitor transactions and login activity for anomalous patterns.
• Secure data centre infrastructure with physical access controls and continuous monitoring.

While cbajji takes all reasonable steps to protect your personal data, no system connected to the internet can guarantee absolute security. You are responsible for keeping your account credentials confidential and for logging out of your account after each session, particularly on shared devices. In the event of a data security incident that affects your personal data, cbajji will notify you promptly in accordance with applicable notification obligations.

8. Your Privacy Rights

As a user of the cbajji Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at support cbajji.onl or via Telegram @cbajji_support:

• Right of access: You may request a copy of all personal data cbajji holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data. We will honour this request where there is no overriding legal obligation to retain the data (for example, AML record-keeping requirements may prevent immediate full erasure).
• Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances, such as while the accuracy of data is being verified.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. We will cease such processing upon receipt of your objection.

cbajji will respond to all verified data subject requests within thirty (30) days. In complex or high-volume cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

9. Children & Underage Players

The cbajji Platform is strictly intended for use by adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If cbajji becomes aware that personal data has been collected from an underage individual, that account will be immediately suspended, any associated funds will be frozen pending investigation, and all personal data relating to the underage user will be deleted from our systems as soon as practicable.

If you believe that a person under the age of 21 has registered an account on cbajji or has provided us with their personal data, please contact our support team immediately via Telegram @cbajji_support so that we can take prompt action.

10. Marketing Communications

cbajji may send you information about promotions, bonuses, new games, and seasonal offers by email or messaging platform, provided you have not opted out of marketing communications. You can opt out of receiving marketing messages at any time by contacting support via Telegram @cbajji_support or by emailing support cbajji.onl with the subject line "Unsubscribe".

Opting out of marketing communications will not affect the delivery of transactional messages that are necessary for your account, such as deposit confirmations, withdrawal notifications, security alerts, and identity verification requests.

11. Links to Third-Party Services

The cbajji Platform integrates with third-party payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) whose services are made available through our Platform. When you interact with these third-party services, your data may be processed by those providers under their own privacy policies.

cbajji is not responsible for the privacy practices or content of any third-party service providers. We encourage you to review the privacy policies of any external service you interact with through or alongside the cbajji Platform.

12. Changes to This Privacy Policy

cbajji reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will publish the revised policy on this page with an updated "Last Updated" date. Where the changes are significant, we may also notify registered players directly via email or in-platform notification.

Your continued use of the cbajji Platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the Platform and contact support to request account closure.

We recommend reviewing this Privacy Policy periodically — particularly before making a deposit or sharing new personal information with us — to stay informed about how we protect your data.

13. Relationship to Other Policies

This Privacy Policy should be read alongside the cbajji Terms & Conditions and the Responsible Gaming Policy, both of which are published on this Platform. Together, these three documents form the complete framework governing your rights and obligations as a cbajji player.

In the event of any conflict or inconsistency between this Privacy Policy and the Terms & Conditions regarding the treatment of personal data, the provisions of this Privacy Policy shall prevail in respect of data protection matters.